Cancellation Policy

We respect that your time is valuable and we appreciate that you understand ours is too.

Missed appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you. They interfere with our medical practice and create unnecessary scheduling problems for other patients.

Due to an increasing number of patients failing to show up for appointments, cancelling at short notice and arriving late for appointments Skin Integrity has found it necessary to implement the following policies.


New Patients:

All new patients are required to provide credit card details before making an appointment. Credit card details are deleted after the initial consultation. We request minimum notice of one business day for any appointment cancellation to allow time to reallocate your appointment to another patient. If you cancel on the day of your appointment (or on the weekend before a Monday appointment) or fail to attend a booked appointment we reserve the right to charge a cancellation fee of $80 for standard appointments and $120 for longer appointments (new cosmetic clients). This fee will be debited to your credit card.

This fee is non-refundable and is not discounted off future services.


Existing Patients:

We request minimum notice of one business day for any appointment cancellation to allow time to reallocate your appointment to another patient. If you cancel on the day of your appointment (or on the weekend before a Monday appointment) or fail to attend a booked appointment we reserve the right to charge a cancellation fee of $80 for standard appointments and $120 for longer appointments (operating theatre, laser treatments, dermal filler appointments). It will be necessary to pay this fee before further appointments can be made.

This fee is non-refundable and is not discounted off future services.


Arriving Late:

The doctor at Skin Integrity make every effort to start and finish appointments on time. In order to provide a fair and timely service to all of our patients we require that patients who have made a booking arrive promptly for their appointment. Arriving late will rob you of precious treatment minutes as each session will be finished on time as a courtesy to our next patient.

Please factor in delays in travel time and parking difficulties when travelling to Terrigal.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining. If you arrive after your appointment is scheduled to finish you will be required to rebook and we reserve the right to charge a $80 cancellation fee.

Please not that there is no medicare rebate available for cancellation fees.

SKIN INTEGRITY OFFERS COSMETIC CLIENTS THE FOLLOWING BENEFITS
  • SAFETY: A genuine medical clinic offering safety, discretion, hygiene, sterility and the ability to deal with emergencies. These standards are not available in Beauty Salons with visiting practitioners.
  • VALUE: The best prices for injectable cosmetic treatments performed by a doctor on the Central Coast.
  • EXPERIENCE: Dr Wassall has been practising Cosmetic Medicine since 2002 and has performed over 10 000 procedures.
  • REWARDS: Cosmetic clients of Skin Integrity will also have the option of receiving access to Special Offers and Promotions. These include discounts on anti-wrinkle injections and dermal fillers.